Frequently Asked Questions
1. Where do you ship from?
All orders are processed and shipped from the United Kingdom.
2. Do you ship internationally?
Currently, we ship within the United Kingdom only. If international shipping becomes available, we will update our Shipping Policy.
3. How long will delivery take?
Standard UK delivery takes approximately 3–7 business days after dispatch.
4. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
Placing An Order
Will I get confirmation of my order?
I placed my order but did not receive a confirmation email. Why?
I placed my order but did not receive a confirmation email. Why?
- Our emails might be going to your junk or spam folder
- There might have been a misspelling when you entered your email address during checkout
- Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.
To be on the safe side, we encourage our customers to provide an alternate email to info@firesidehub.co.uk
For some of our deliveries, our couriers require a contact number to ensure the smooth delivery of your order. We won't give it to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.
Absolutely. www.firesidehub.co.uk strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.
All orders placed within 09:00-15:00 GMT on a business day will usually be processed within 1-2 hours.
Orders placed after 05:00 PM GMT or outside business hours will be processed the next business day.